Frequently asked questions

What it costs, by size

Current price for one locker, VAT included. The "full day" column covers a single day; beyond that, the daily cap applies to every day started. You see the exact total before paying.

Frequently asked questions

How much does it cost to leave luggage?

Charging is hourly with a daily cap: past a certain length the price stops rising, even if you leave your bags all day. The rate depends on the locker size. The total is shown before you pay and does not change afterwards. No deposit is required.

Do I need to book, or can I just turn up?

Yes, always through the site — even at the door, by scanning the QR code on the sign. The premises are self-service, with no staff. Pick a size and a time, pay by card and get your PIN and QR code straight away. In summer and on cruise days book ahead: lockers run out.

When are you open?

Open 24 hours. Current hours, including any exceptional closures, are always on the location page.

Where are you and how do I get there?

Via Villareale 31, 90139 Palermo. 4 minutes on foot from Teatro Politeama, 6 from Teatro Massimo, 9 from Mercato del Capo. Below you will find walking times to every sight, with directions to open on your phone.

How do I open the locker?

After payment you get a PIN and a QR code. Type the PIN on the locker keypad or show the QR code to the reader. Both work for the whole booking, up to 20 openings. Lost the PIN? Open your booking page with the code in your email: the QR code is always there.

What sizes are there? Will my suitcase fit?

Three sizes: small for bags and backpacks, medium for a trolley case, large for a big suitcase. Every cell is 40 cm wide and 81 cm deep; the height changes: 41, 55 and 84 cm. When you book you list what you are carrying and the system works out the size for you, so you never have to measure anything.

Can I leave oversized items?

No: the premises are self-service and there is no desk. Everything must fit inside a closed locker; the largest is 40 × 84 × 81 cm. Bicycles, open pushchairs, boards and oversized suitcases cannot be stored. If you need a bike, we rent them.

What happens if I come back after my pick-up time?

Your luggage stays where it is: nobody touches it. After the booked time you have 15 minutes of grace; then each started hour costs the size’s late rate, from €1.19 an hour (see the price table), still within the daily cap. No fixed penalty. If you already know you will be late, extend from your booking page: the locker stays yours.

Is my luggage safe?

The premises are under video surveillance around the clock and open only with a valid code. Every opening is logged with date, time and the code used: no locker opens without leaving a trace. Please still do not leave cash, jewellery or valuables above the limit in the terms of service.

What am I not allowed to leave?

Flammable or explosive material, weapons and ammunition, illegal substances and goods, live animals, perishable food, and valuables above the limit set in the terms. The full, current list is on the location page and you accept it during booking.

Can I cancel or change my booking?

Yes. Both options are on your booking page, using the code we gave you. Cancelling up to 60 minutes before the start is free, fully refunded to the same payment method; after that the amount is not refundable, because the locker stayed reserved for you. Extending, on the other hand, is always possible.

How can I pay?

Card only: online, at booking, including Apple Pay and Google Pay. There is no cash and no card terminal on site, and no deposit.